Frequently Asked Questions

Retail & Product

Here are some common questions about our product.

What products does Viplavam Food Labs offer?

We manufacture frozen momos (Chef & Special series), samosas, bao split buns, chutneys, sauces, and Rasa beverages.

Note:Sunshine & Moonshine are not yet launched for sale.

Are your products fresh or frozen?

All momos, samosas, and bao buns are freshly made and immediately frozen at –18°C to lock in taste, texture, and hygiene.

What is the shelf life of your products?

Momos & Samosas: Best consumed within 6 months when stored at –18°C
Chutneys & Sauces: Store chilled. Consume within 7 days.
Sunshine beverage: Shelf-stable at room temperature in a cool, dark space.

Do you use preservatives?

No. We do not use any preservatives. Quality and safety are maintained through hygienic processing, controlled freezing, and ERP-based manufacturing protocols.

Do you support custom flavors or fillings?

Yes. We create custom recipes for clients. Lead time is 24 hours for most products.

How should I store and handle your products?

Keep frozen items at –18°C until use. Avoid temperature fluctuations.

Chutneys and sauces must be kept refrigerated at all times.

Can I steam your momos directly from frozen?

Yes. Our products are designed for direct steaming without thawing to maintain texture and hygiene.

Are your products vegetarian and halal certified?

We have strict veg/non-veg segregation and hold:

FSSAI, GST, Packers License, Halal Certification, and Health Certificates.

Ordering & Logistics

Here are some common questions about our ordering and Logistics.

Do you have minimum order quantities (MOQ)?

We usually do not enforce MOQs.

Delivery feasibility depends on store location and distance from dispatch.

How do deliveries work in Trivandrum?

We run two AC-vehicle delivery routes:

Route 1: Monday, Wednesday, Friday
Route 2: Tuesday, Thursday, Saturday

Sunday is a holiday.

Do you deliver outside Trivandrum?

Yes, depending on order volume and cold-chain routing. Contact us for location-specific plans.

What are your payment or credit terms?

Credit lines vary based on individual business relationships and order history.

How fast can you deliver a new custom SKU?

Custom product development takes 24 hours, depending on complexity and batch quantity.

Can I schedule a factory visit?

Absolutely. We encourage clients to visit our facility and understand our production systems.

How do I place an order or start working with you?

You can either give us a call on +91 8452808073. or use the Contact form on our website.

Our team will call you, understand your requirements, and schedule a tasting or factory visit if needed.

Product Capabilities

Here are some common questions about our product capabilities.

What kind of clients do you work with?

We supply to:

Restaurants
Cafés
Hotels
Cloud kitchens
Canteens
Caterers

Food service operators

What technology do you use to ensure consistency?

We run an ERP-based manufacturing system that tracks:

Batch numbers
Raw material sourcing
Cooking/steaming cycles
Blast-freezing
Quality checks

This ensures uniformity across all outlets and B2B clients.

Can you help with menu development?

Yes. We assist B2B partners with portion planning, menu ideas, and product training for staff.

What formats and sizes are available?

We offer:

25g Chef Momos
30g Special Momos
Bao Split Buns (various sizes)
Mini & Punjabi Samosas
Custom weights and shapes on request.

Are bulk orders possible?

Yes. We specialize in large batch production with consistent quality and reliable cold-chain delivery.

100+ Restaurants use our products in their menu.

Join us and make your menu stand out.